Fun fact:When you set up your iPhone, invisible dots create a detailed map of your …
Read More »Generative AI: Can AI help customer service reps help customers better?
Love it or hate it, so-called generative artificial intelligence has proved its ability to make at least one type of worker more productive on the job. Using the enhanced AI boosted the productivity of customer service representatives at a Fortune 500 software firm by 14%, according to the first study …
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